Additional Support Services
Service Level Agreements (SLA)
We can offer fixed fast response times for technical support services, to give you peace of mind that faults or errors can be rectified within an agreed fixed timescale, ahead of all other work.
Remote Access Helpdesk Support
A screen sharing session can be set up to allow OnTop support to access the client’s computer and assist with any relevant issue covered by the support agreement.
Off-Site Backups protect your project against potential data loss if a disaster recovery was ever required, for any reason. Backups are stored in a separate location for ultimate redundancy.
We can include a number of discounted hours for website edits and updates, which can cover new content, content revisions, and basic website design or website development services.
Additional User Support
If your project requires more than one support contact, we can add-on additional users for help desk, including training, support, and remote access - add as many users as you need.
If you require support for existing third party integrations, we can offer instruction & advice on any existing integrations (or 3rd party API modules) - includes bug diagnosis where applicable.
Comprehensive Health Check
A detailed website review will be performed every 12 months to review your entire project, including performance, user-experience, marketing, content, competitors and more. Read more about our Website Health Check Service.
Contact Us For Details
Contact Your Account Manager for more information on our support services and the best options for you and your business.