Online Reservation and Booking

Provide an efficient and accessible customer service

An Online Reservation and Booking system will improve your customer service experience and allow for instant online conversions. This can massively reduce your administration time and in turn cost, whilst at the same time providing an accessible, simple way for clients to book and reserve.

Online reservations and booking systems can be utilised by many companies, not just hotels and spas. OnTop has experience creating reliable reservation and booking systems for large scale companies such as Lok'n Store Plc; within just a few months of launching their online reservation system we managed to exceed their original goals, whilst reducing their administration costs, and allowing users to place reservations 24 hours a day.

How Can OnTop Help You?

Our development team continually look for new and interesting technology and solutions to fulfil our customer requirements. We can:

• Provide an online system that is accessible 24 hours a day, all year round to easily book and reserve your services.
• Reduce your administration costs by decreasing the need for employees to monitor the phones all the time.
• Take away the reliance customers have on a customer service representative becoming available, and in turn improve customer satisfaction.
• We will create an easily managed system that keeps all of your records up-to-date across the whole system; by publishing one change, all records are updated instantly via a central repository of information.

Whilst some of your key competitors may not have discovered online reservation and booking, it is becoming increasingly popular and most of your customers will start to expect services such as these to be accessible 24 hours a day. Get ahead in your industry by improving your customer service.

Key Services Using Online Systems:

• Hotel booking.
• Selling tickets for events.
• Storage services and rentals.
• Restaurant Reservations.
• Car / Van Rental, Holiday and Flight Booking.
• Outdoor Watersport Activities.
• Event Support Services such as: Accommodation, Car Parking and Transport.

OnTop has the experience with integration with 3rd party systems, such as your current software or availability databases, allowing you to have a fully synchronised online reservation portal and avoid under/over booking.

If you are considering implementing a new Online Reservation and Booking service or need help refreshing your existing system, please feel free to Contact Us and discuss your requirements with one of our experienced Project Managers.

Our Development Services

A range of our typical Web Development services are provided and summarised in the table below: