RMA System Development

Streamline your returns process and reduce admin costs

Return Materials Authorisation (RMA) Systems have become the most effective method for maintaining an organised returns process within your company. This will drastically reduce time and money spent on administration, as well as providing a better level of service for your customers.

Why Should You Choose a RMA System?

• It will make your administration easy and efficient by automating your returns process.
• Customers will be able to track the status of their return at each stage (can be kept up to date by email or SMS automatically).
• Bar Code Tracking - Customers attach a bar code to their return allowing you to simply scan the item when received and during each stage of the repair/replace process.
• Customer Service support - allows customer service representatives to log into the RMA system, enter the RMA number, and inform the customer as to the status of their RMA.
• Repair Technicians - Simply log into the RMA system (enter the RMA number or scan the barcode) and keep the customer up to date on the status of the return.
• Internal notes and communication on each RMA as to the damage of the item, or the status of the RMA seen only by the company.

How Can OnTop Help You?

We recommend using this proven RMA system process, as an automated system such as this will significantly reduce the amount of time and money spent on administration.

RMA System Process:

1. Customer completes return form online.
2. The system generates a unique RMA number, return address, and barcode.
3. Customer prints out the information and posts the item.
   * If the customer rings up to return an item, a customer service advisor would simply perform the same process.
4. Upon arrival the item will be scanned in to be received (RMA number can also be manually entered).
5. The customer is automatically notified of arrival at the warehouse.
6. The system marks the collection with date and time.
7. When the repair technician receives the item, he simply scans it in (or enters RMA number manually).
8. System calls up all information about the device, including the customer contact details and fault description.

Of course, if you have a specific process or exact requirement, we are more than happy to develop RMA systems to exactly how you need them to work. Every company is different and we are experts at finding ways to reduce your administration costs.

If you are interested in RMA System Development or have any questions about our services, please feel free to Contact Us and discuss your requirements with one of our experienced Project Managers.

Our Development Services

A range of our typical Web Development services are provided and summarised in the table below: